Refund policy

In order to satisfy our dear customers, all purchases through our website are refundable or exchangeable within 2 days of reaching you and this applies only to products affected or with defects.

Terms of return and replacement.
1- Please make sure that the goods to be replaced or changed have not been used and that they are placed in their original envelope. The products used or damaged by the customer will not be received as returned goods.
2- The customer will be charged the re-shipping fee for the goods to be changed or replaced (goods with defects to bear the cost of shipping).
3. A customer's voucher will be issued for the value of the recovered purchases so that they can purchase at any time (and you can request a transfer on a bank account).
4. FR Accessories FZ LLC website has the right to amend policies without notice.

Note: The original shipping and payment fees on receipt are non-refundable unless there is a product defect.

If you want to return or replace the product, please contact customer service on +971 58 594 4023 at official business hours or by emailing support@fraccessories.ae and we will be happy to serve you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to Take Care of My Accessories?

The Accessories usually loses its shine over time when exposed outdoors. Loss of shine or delight is a natural process that can be solved without problem by washing it with a special silver product and a soft cloth.

With our pieces Plated in gold or rose gold you have to take special care: thus, we recommend taking off any jewels before going to sleep, showering or before participating in any physical activity. Exposure to certain chemicals or environments may compromise the integrity of your jewelry: perspiration (sweat), perfumes/colonies, cleaning products, chlorine, salt water and silver brighteners, etc.

Remember to always keep your jewelry away from any exposure to sunlight and warm places. Don't store your jewelry in a bathroom or wet places either.

We do not guarantee that the gold bath of our models will last forever. Gold-plated pieces are, by default, more fragile and susceptible to color loss over time. The rate at which this color disappears depends on multiple factors such as the use of chemicals in the skin, the level of body sweating or even the PH level of each person's skin. For this reason, it is especially important to take proper care of your gold-plated jewelry.

Sterling Silver can lose its shine over time when exposed to the outdoors. The loss of shine or tarnish is a natural process that can be solved without problem washing it with a special product for Silver and a soft cloth. In esilverpr.com we sell some cloths so you can keep your piece in optimal conditions.


With our pieces bathed in gold or pink gold you have to be especially careful: so, we recommend you to remove any jewelry before going to sleep, shower or before participating in any physical activity. Exposure to certain chemicals or environments can compromise the integrity of your jewelry: perspiration (sweat), perfumes/colognes, cleaning products, chlorine, salt water and silver brighteners, etc. Remember to keep your jewelry away from any exposure to sunlight and warm places. Also do not keep your jewelry in a bathroom or in damp places.

We do not guarantee that the gold bath of our models will last forever. The pieces bathed in gold are, by default, more fragile and susceptible to losing color with the passage of time. The speed at which this color is disappearing depends on multiple factors such as the use of chemical products on the skin, the level of body sweating or even the PH level of the skin of each person. For this reason, it is especially important to take proper care of your gold-plated jewelry.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as Earrings) due to hygiene issues, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Unfortunately, we cannot accept exchange on purchased items


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.