FAQs

FAQs on Online Orders and Delivery Processes

IS IT SAFE TO ORDER ON FRAccessories.ae?

FRAccessories has a comprehensive privacy policy that ensures your financial information is not shared with any third party. We are a registered online stall with a valid trade license and therefore we are regulated.

In addition, you can enjoy our different payment gateways. Customers can pay online using our secured payment gateway. Also, you can pay using your Apply Pay Account. Finally, you can pay on Delivery by Cash or by your Credit Card to the Courier.

HOW TO GET HELP AND MORE INFORMATION ABOUT MY PURCHASE IF NEEDED?

You can reach us on +971 58 564 4023 or email us at info@fraccessories.ae to inquire about any extra information you need while making your purchase online.

DO YOU CHARGE A DELIVERY FEE?

All orders within UAE are free delivery. Orders from other Countries / Regions will be charged as per the shipping charges details. Kindly check the shipping Policy for more details.

 Who will pay the Import Duty and Taxes?

Import duty and Taxes shall be paid by Customers

WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?

We want you to enjoy your order ASAP! It Typically takes 3-5 business days for orders to get to our domestic customers if products are readily available. Otherwise, it might take 14-24 business days to get to us if products are not readily available, then 3-5 business days to get to our domestic customers.

Orders entitled for Next Day Delivery are orders placed before 4 PM from Saturday till Wednesday. Orders placed on Thursday and Friday will be delivered within 2 business days.

HOW CAN I TRACK MY ORDER?

You can track your order via your account. Log in to your account and track your orders.

WILL MY FRAccessories JEWELRY BE delivered in a special package?

Yes, all orders will be delivered in our FRAccessories box/bag as deemed appropriate.

FAQs on Online Products and Prices

ARE PRODUCTS PRICES ON fraccessories.ae FIXED?

No, prices on fraccessories.ae are subject to changes based on the gold and silver market rate. However, you will be charged the price displayed on the day you make a purchase. 

 

How can I be notified over any new products in FRAccessories and offers available?

By following us through subscribing to our mailing list. Through this, you will be receiving any offers as they crop up in our store and any other information that will be beneficial to you. This is the best way to grab the best accessories as they appear in our store.

How to Take Care of My Accessories?

The Accessories usually loses its shine over time when exposed outdoors. Loss of shine or delight is a natural process that can be solved without problem by washing it with a special silver product and a soft cloth.

With our pieces Plated in gold or rose gold you have to take special care: thus, we recommend taking off any jewels before going to sleep, showering or before participating in any physical activity. Exposure to certain chemicals or environments may compromise the integrity of your jewelry: perspiration (sweat), perfumes/colonies, cleaning products, chlorine, salt water and silver brighteners, etc.

Remember to always keep your jewelry away from any exposure to sunlight and warm places. Don't store your jewelry in a bathroom or wet places either.

We do not guarantee that the gold bath of our models will last forever. Gold-plated pieces are, by default, more fragile and susceptible to color loss over time. The rate at which this color disappears depends on multiple factors such as the use of chemicals in the skin, the level of body sweating or even the PH level of each person's skin. For this reason, it is especially important to take proper care of your gold-plated jewelry.

Sterling Silver can lose its shine over time when exposed to the outdoors. The loss of shine or tarnish is a natural process that can be solved without problem washing it with a special product for Silver and a soft cloth. In esilverpr.com we sell some cloths so you can keep your piece in optimal conditions.

With our pieces bathed in gold or pink gold you have to be especially careful: so, we recommend you to remove any jewelry before going to sleep, shower or before participating in any physical activity. Exposure to certain chemicals or environments can compromise the integrity of your jewelry: perspiration (sweat), perfumes/colognes, cleaning products, chlorine, salt water and silver brighteners, etc. Remember to keep your jewelry away from any exposure to sunlight and warm places. Also do not keep your jewelry in a bathroom or in damp places.

We do not guarantee that the gold bath of our models will last forever. The pieces bathed in gold are, by default, more fragile and susceptible to losing color with the passage of time. The speed at which this color is disappearing depends on multiple factors such as the use of chemical products on the skin, the level of body sweating or even the PH level of the skin of each person. For this reason, it is especially important to take proper care of your gold-plated jewelry.

FAQs on Refunds and Returns

CAN I EXCHANGE/REFUND MY ORDER?

In order to satisfy our dear customers, all purchases through our website are refundable or exchangeable within 2 days of reaching you and this applies only to products affected or with defects.

Terms of return and replacement.

Note: The original shipping and payment fees on receipt are non-refundable unless there is a product defect.

 How do I return a wrong/default item I receive from FRAccessories?

1- Please make sure that the goods to be replaced or changed have not been used and that they are placed in their original envelope. The products used or damaged by the customer will not be received as returned goods.
2- The customer will be charged the re-shipping fee for the goods to be changed or replaced (goods with defects to bear the cost of shipping).
3. A customer's voucher will be issued for the value of the recovered purchases so that they can purchase at any time (and you can request a transfer on a bank account).
4. FR Accessories FZ LLC website has the right to amend policies without notice.